Self-hosted support hell — no way to draw the line at "that's your infra"
Pain point
Self-hosted customers break their own environments and consume eng time for free; pricing alone doesn't fix entitlement.
Signal
Dedicated thread (8 pts) with the sub's most substantive comment thread: top comment 13 pts, counter-argument 3 pts, plus an explicit tooling wish: *"you gotta build diagnostic scripts that they have to run before opening a ticket so they end up finding their own broken config files"* — **flagged: implicit "I wish this existed"**.
Opportunity
"Self-Host Doctor" — a drop-in preflight/diagnostic CLI + hosted report link for B2B vendors shipping on-prem. Customer runs one command, gets a signed environment report (versions, ports, TLS, DB, resource limits, config diffs vs. supported matrix); support ticket forms require a report ID. Sell as a dev-tool SDK ($99–499/mo) to any company with a self-hosted tier.
Evidence
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